Things To Know
To help us deliver for you the best possible care and experience when visiting Everyday Medical, here are few things to know about our practice and what you can expect when coming in to see one of our doctors.
CALL US:
(07) 3325 5611
Your First Visit
Because we are a new practice, it’s important we collect as much of your information as possible. When you arrive, our friendly team at reception will get you to complete a ‘Patient Registration Form’.
They will also explain to you our fees and answer any questions you might have about Medicare rebates as well as anything else you need to know related to your appointment.
Don’t forget to bring along your Medicare card, any concession cards you might have and your private health cover information.
We’ll need you to also complete a ‘Patient Records Transfer Authority’ so we can have your previous medical history sent over to us to keep securely in our files.
We can send both of these forms to you before you visit us. Contact us via the Sign Up page and complete the online request form. We’ll send them straight out to you via email. Just remember to bring them with you on your first visit.
CALL US:
(07) 3325 5611
Appointments
At Everyday Medical, we try to ensure we see everyone at his or her scheduled appointment time.
However, we can only do this with your help, so we ask you consider the following when making and keeping your appointments:
- When you’re booking your appointment, let the team on reception know if you think your visit will be just a quick one, or maybe a little longer. This will help them schedule the right amount of time for the doctor to see you.
- Be at least 5 minutes early for your appointment. That way you’ll be ready and waiting for when the doctor calls you.
- If you are running late, we ask you to call ahead and let our team on reception know. We can sometimes shuffle things around so we don’t have to keep the appointment after you waiting too long.
- If you’ve been to have a scan or see a specialist, it’s really important you don’t forget to bring any documents or films along with you. It will help us to keep things moving and on top of your health management.
- We understand that sometimes things come up and you can’t make it. That’s cool. We simply ask you let us know well in advance so we can give your appointment to someone else who might need to see the doctor urgently.*
When you do need to see one of our doctors, the best way to make an appointment is to call the practice on 07 3325 5611 and speak to our fantastic team on reception. They’ll be happy to help you.
*Appointments not kept, or cancelled without adequate notice (3 hours) may attract a cancellation fee.
CALL US:
(07) 3325 5611
After-Hours Appointments
Sometimes you need a doctor after hours and finding a doctor you feel you can trust, especially when our practice isn’t open, can be just as stressful as being sick.
If the medical matter is really urgent, call ‘000’.
Otherwise, we subscribe to Home Doctor Service for after-hours home visits. They have fantastic doctors available to see you and can be contacted by phoning: 137 425.
CALL US:
(07) 3325 5611
15
Years of Quality Service
Fee Schedule (from 15th August 2024)
| Medicare Rebate | Adult | Child 10 and under | Child 11-16 | HCC / Non aged pension (Adult) | Aged Pension | |
|---|---|---|---|---|---|---|
| Standard | $42.85 | $88 | Bulk billed | $73 | $78 | Bulk billed |
| Long | $82.90 | $154 | Bulk billed | $130 | $136 | Bulk billed |
| Extended | $122.15 | $217 | Bulk billed | $180 | $189 | Bulk billed |
| Saturday (Standard) | $42.85 | $98 | $79 | $79 | $98 | $98 |
| Saturday (Long) | $82.90 | $170 | $140 | $140 | $170 | $170 |
| Before 8am (Standard) | $55.80 | $103 | Bulk billed | $90 | $94 | Bulk billed |
| Before 8am (Long) | $95.70 | $168 | Bulk billed | $146 | $153 | Bulk billed |
Additional Practice Information
We do provide house calls for patients of this practice in special circumstances. It is usually better if you are able to attend the surgery as this is better equipped for examination and treatment.
We will endeavour to reply to all phone calls as soon as possible. However, most problems are best dealt with in a consultation to allow a comprehensive assessment. If your call is urgent, please be sure to tell the person taking your message. We encourage patients to telephone us rather than email due to privacy concerns with email.
All staff at Everyday Medical respects the privacy and confidentiality of your health information as described in our Privacy Policy. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorized members of staff.
Your doctor will advise when they expect results to arrive at the practice. Call our practice to find out your results and ask what they mean for your care.
Our practice is committed to preventive health care and follows best practice guidelines. We may send you a recall notice to come and see us about results or specialist letters.
We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not want to be part of this reminder system, please tell the receptionist or your doctor.
We welcome any feedback that will help us to improve our service. We take your concerns, suggestions and complaints seriously.
Please speak to one of our doctors or receptionists if you have any complaints or feedback.
Office of the Health Ombudsman
133 OHO (133 646)
PO Box 13281
George Street
Brisbane QLD 4003
oho.qld.gov.au
complaints@oho.qld.gov.au
Our practice encourages patients who do not speak English to utilise the free Translating and Interpreting Service (TIS). An interpreter service is also available for patients who are deaf and use Australian Sign Language (AUSLAN). Please let our receptionists know prior to your appointment if you require these services.
